Terms & Conditions

Last updated: August 2025

1. General

These Terms & Conditions (“Terms”) govern your use of our website and purchase of products from Zailarah.

By accessing our website or purchasing from us, you agree to these Terms. If you do not agree, you may not use our website or services.

We reserve the right to update or change these Terms at any time. The most current version will always be available on this page.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country of residence, or have the consent of a parent/guardian to do so.

3. Products & Availability

We make every effort to display product colors and images accurately. However, we cannot guarantee exact color accuracy on all devices.

All products are subject to availability and may be withdrawn at any time without notice.

4. Prices & Payment

All prices are listed in EUR unless otherwise stated. Prices may change without notice.

We accept various payment methods as shown at checkout. All payments must be authorized before we process your order.

5. Ordering & Contract Formation

Your order is an offer to purchase products from us. We will confirm receipt via email, but this does not mean acceptance. The contract is formed only when we send a dispatch confirmation email.

We reserve the right to refuse any order.

6. Shipping & Delivery

We ship worldwide. Delivery times are estimates and not guarantees.

International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

For more details, see our Shipping Policy.

7. Returns & Refunds

You have the right to return items within 14 days of receipt, provided they are unused, in original condition, and with all tags attached.

To start a return, contact us at info@zailarah.com.

Custom or personalized items cannot be returned unless faulty.

For full details, see our Return Policy.

8. Customs & Duties

Orders shipped outside the EU may be subject to import duties, taxes, and fees set by the destination country. These are the buyer’s responsibility.

9. Intellectual Property

All content on our website — including text, images, logos, and designs — is the property of Zailarah and may not be copied or used without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Zailarah will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the amount you paid for the product.

11. Third-Party Links

We may include links to third-party websites. We are not responsible for their content or practices.

12. Governing Law

These Terms are governed by Dutch law. Any disputes will be subject to the exclusive jurisdiction of the courts in the Netherlands.

Company Information:

Zailarah

Galateastraat 24, 5631 ED Eindhoven, The Netherlands

Email: info@zailarah.com

Registration Number (KvK): 97911356