FAQs
Straight answers about orders, shipping, returns, and fabrics. If you need anything else, use our contact page.
Orders and Shipping
When will my order ship
Processing is usually 1 to 2 business days before dispatch. During launches, sales, or holidays it may take a little longer.
How long does delivery take
- United Kingdom: Standard Free Delivery 4 to 6 business days.
- United States: Standard Free Delivery 5 to 7 business days.
- Canada: Standard Free Delivery 5 to 7 business days.
- Australia: Standard Free Delivery 5 to 7 business days.
Do you offer free delivery
Yes. Standard Free Delivery is available and appears automatically at checkout when eligible for your country.
Where are you based?
Our brand is based in the Netherlands. We ship worldwide through our trusted logistics partners, and every order comes with free shipping and no unexpected customs fees.
Do you ship to countries not listed
Our primary regions are the United Kingdom, United States, Canada, and Australia. If your country is not listed at checkout, contact us and we will try to help.
How do I track my order
You will receive a tracking link by email when your order ships. Tracking may take up to 24 to 48 hours to update after handover to the carrier.
Are delivery dates guaranteed
No. Delivery timeframes are estimates only. Delays can occur due to customs processing, weather, carrier network issues, or other factors outside our control.
Returns and Exchanges
What is your return window
You can request a return within 14 days of delivery. The 14 day period starts when tracking shows delivered.
How do I start a return
Use our contact page and include your order number, the item you want to return, and the reason. We reply within 48 hours with approval and the return address. Do not ship before approval.
Who pays for return shipping
Customers pay return shipping unless we sent a damaged or wrong item. Use a tracked service and keep proof of postage.
How long do refunds take
We aim to process returns within 10 business days of receiving your parcel. After approval, allow up to 2 business days for the refund confirmation email. Banks may take additional time to post the funds.
Can I exchange for a different size or color
Yes. Contact us and we will help you place a new order once your return is approved.
What if my item arrives damaged or wrong
Contact us within 7 days of delivery with clear photos of the product and packaging. We will replace or refund after review. We may provide a prepaid label where applicable.
Can I return sale items
Final sale items as marked are not returnable. All other items follow the standard 14 day policy if in original condition.
Materials and Care
What fabrics do you use
We focus on natural fabrics: linen, cotton, and silk. We sometimes use small percentages of performance fibers in blends when it clearly improves comfort, drape, or easy care.
How do I care for linen, cotton, and silk
- Linen Gentle cold wash, reshape, hang dry. Softens over time.
- Cotton Cold wash, low tumble or air dry. Warm iron if needed.
- Silk Dry clean preferred. If hand washing, use cold water with silk-safe detergent and hang dry.
Do your fabrics wrinkle
Natural fibers like linen have a relaxed texture. We choose weaves and finishes that keep a clean look while staying breathable and comfortable.
Taxes, Addresses, and Other
Are customs duties and taxes included
Yes, all customs duties and taxes are included in your order. You won’t face any hidden charges or extra fees — the price you see at checkout is the final price you pay.
Can I change or cancel my order
Contact us as soon as possible. We try to process orders quickly and cannot guarantee changes once processing has begun.
Do you deliver to PO Boxes
Some carriers do not deliver to PO Boxes. If this affects your order, we will contact you for an alternate address.
Where are returns processed
Returns are processed at our partner warehouse. The return address is provided after your request is approved.